- Call the toll free number between Monday – Friday (9am EST – 6pm EST)
- Place the order and then mention the promo code if applicable.
- Once the order has been placed, an email confirmation containing your order id, billing and shipping address, and sales total will be sent to you.
- Once the payment has been processed, you will receive an email and a text receipt from our merchant account.
- A tracking number will be emailed to you within 24 - 48 hours within purchase.
Shipping Policy:
- Products are shipped through United States Postal Service (USPS) or DHL.
- Shipping time is 7-14 business days depending on the courier and location.
- All shipping is EMS trackable.
- Ultramax dist. will send you an email confirmation once your package enters and departs US Customs.
- Ultramax dist. will send you an email confirmation to inform you whenever your package is sent to the postal office in cases wherein the recipient isn’t resent during the delivery of the package.
- To inquire and get an update of your package, you can call us from Monday – Friday (9am EST – 6pm EST)
Refund Policy:
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery are not refundable.
Refunds (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery are not refundable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery are not refundable.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at 1-416-805-4003
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at 1-416-805-4003